Netteller Information

Tri-CountyBank Netteller FACTS:

  • Password: must be greater than 8 characters and less than 25. 
  • AlphaNumeric means the password must contain one number and one letter.
  • Previous 4 passwords are retained and not allowed to be used.
  • Passwords expire every 60 days. You will be notified about expiration 14 days prior to expiration, so you will be notified every 46 days but only forced to change your password every 60 days.

Self Password Reset

Step 1

  • When you have logged into your account, select the Options Tab at the end of the tabs at the top.  Please VERIFY the correct email address!
  • Create a question and response of your own to allow you to reset the password to the last 4 digits of your social security number.  The answer is not case sensitive. So as long as it's the right answer it can have any parts CapItAliZed.

Example:

Step 2 

  • After completing the setup, go to our Netteller login page.
  • Enter your Netteller ID and go to the next screen. 
  • Find the reset option available to the right of the password box.
  • Click “reset password” and a new screen will be brought up to verify the correct ID and email address on file.
  • Enter any email subject that you wish and select submit.
  • You should receive an email stating that you have requested to reset your own password.

Example:

Step 3

  • Next page will be:

Example:

Step 4

  • Click "Submit" then verify the correct date/time, subject, and the fact you did request this reset email.
  • The email message will say “to confirm this request, click here.”
  • You will be redirected to a webpage with Netteller ID and your question.

Example:

Step 5

  • When you answer the question correctly the password will be reset to the last 4 digits of your social security number. (Remember when you reset your password….the current or ORIGINAL password is going to become the 4 digits)

Netteller Problems

BROWSER PROBLEMS:

Part 1: Open this link, it will test your browser to make sure it is secure enough.
https://cm.netteller.com/login2008/BrowserCheck/test.aspx

Part 2: Lets check to make sure the site is a trusted site: (**Works for all Internet Explorer Browser Versions)

  • (From within Internet Explorer) Click Tools
  • Click Internet Options
  • Click the Security tab
  • Click on the Green Checkmark (trusted sites)
  • Note: Security settings for this zone should be medium or lower
  • Click on Sites
  • Add https://cm.netteller.com as a trusted site
  • Click Add, you should now see it listed under websites
  • Click Close, Click OK
  • Note: Sometimes it helps to close all browsers and reopen a new one to make sure changes have taken place

Part 3: Lets check to make sure your browser excepts COOKIES. (**Works for all Internet Explorer Browser Versions)

  • (From within Internet Explorer) Click Tools
  • Select Internet Options
  • Click the Privacy Tab
  • This should be set to 'Medium'
  • If it is not, Click on the Default button (or manually slide the bar down to 'Medium')
  • Click the OK button

Part 4: Clear the Internet Browser Cache/Junk files. (**Works for all Internet Explorer Browser Versions)

  • (From within Internet Explorer) Click Tools
  • Select Internet Options
  • If you are using IE 7 or 8 look for Browsing History, if you are using IE 6 look for Internet Temporary files
  • Click on Delete or Delete Files
  • Click Delete again
  • Click OK
  • Note: Sometimes it helps to close out of all browsers and reopen a new one to prevent any interference.

If your Current Browser Version is Microsoft Internet Explorer 8.0 (example below)

Then we may have to make some changes using what is called "Compatibility View." This means the Browser will appear to be Internet Explorer 7.0.

Now you can do two things you can either add our site to the list. (see images below)

If still need more customer service Click Here.

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